Operations Manager

AJ Skylar is searching for an operations manager to manage all three subsidiaries of AJ Skylar- The braiding vault, The valut store and Shhhh Lingerie.

The Operations Manager will oversee the day-to-day operations of the company, ensuring efficient processes, high-quality customer service, and continuous improvement in productivity and efficiency. This role involves coordinating with various departments, managing operational budgets, and developing strategies to streamline operations and improve business performance.

Responsibilities:

• Operational Management:
• Oversee daily operations and ensure smooth functioning across all departments.
• Develop and implement operational policies and procedures.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.

Team Leadership:

• Manage and lead the operations team, providing guidance and support.
• Conduct regular team meetings to review performance, set goals, and address any issues.
• Foster a positive and productive work environment.

Process Improvement:

• Identify opportunities for process optimization and implement changes to enhance efficiency.
• Conduct regular audits and assessments to ensure compliance with company standards.
• Develop and implement continuous improvement initiatives.

Budget Management:

• Prepare and manage operational budgets, ensuring cost-effectiveness and financial efficiency.
• Monitor expenses and optimize resource allocation.

Customer Service:

• Ensure high levels of customer satisfaction by maintaining quality service standards.
• Address and resolve customer complaints and issues in a timely manner.

Compliance and Safety:

• Ensure compliance with industry regulations, health and safety standards, and company policies.
• Conduct regular safety audits and implement corrective actions as needed.

Strategic Planning:

• Collaborate with senior management to develop and implement strategic plans for operational growth.
• Participate in setting long-term goals and objectives for the company.

Reporting:

• Generate regular reports on operational performance and present findings to senior management.
• Provide insights and recommendations based on data analysis.

Requirements:

• Education:
• Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.

Experience:

• Minimum of 5 years of experience in operations management, preferably in a similar industry.
• Proven experience in managing teams and leading projects.

Skills:

• Strong leadership and team management skills.
• Excellent problem-solving and analytical abilities.
• Proficiency in operational software and tools (e.g., ERP systems, project management software).
• Solid understanding of budgeting and financial management.
• Exceptional communication and interpersonal skills.

Attributes:

• Detail-oriented with a focus on quality and efficiency.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Strong organizational and time management skills.
• Proactive and innovative mindset.

Job Type: Full-time

Pay: ₦200,000.00 – ₦250,000.00 per month

Experience:

• Operations Management: 2 years (Preferred)